Shipping and returns

Every table we sell is heavy, and it ships freight, not parcel. This page explains the two ways it can arrive, what to check when it does, and how returns work.

Two ways to receive your table

Curbside freight

A freight carrier delivers the crate or pallet to the curb or the end of your driveway anywhere in the 48 contiguous states. The delivery fee is shown on each product page and in your cart before you pay. The driver will call to set an appointment. Plan on two to four adults to move the boxes inside and an afternoon to assemble. Slate pool tables are not a good fit for this option, because the slate has to be seamed and leveled by a trained installer.

White-glove delivery and installation

Our delivery crew brings the table into the room you choose, assembles it, levels it and removes the packaging. The fee starts at $349 and is shown on each product page for that exact table. Tell us about stairs, narrow doorways and long carries when you order so the right people arrive with the right gear.

Lead times

Each product page shows an estimated delivery window in business days. Tables that are in stock leave sooner. Tables made to order, including anything with a custom cloth color or finish, take longer. We email you when freight is booked and again when it is out for delivery. Alaska, Hawaii and Canada are quoted individually, so call us before you order.

When it arrives

• Open the crate with the driver present and look the table over before you sign.
• Write any visible damage on the delivery receipt and take photos. A crushed corner or a torn carton counts.
• If you find damage later, tell us within 48 hours of delivery and send photos. We handle the claim with the carrier and the factory so you do not have to.

Returns

You can return a table that is unopened, unassembled and in its original packaging within 30 days of delivery. We refund the purchase price to your original payment method, less the freight cost to send it back. If you financed with Affirm, the refund goes through Affirm and your payment schedule is adjusted.

Tables that have been assembled, installed by our crew, or made to your order with a custom cloth color or finish cannot be returned unless they arrive damaged or defective. If a table is not right for your room, call us first. We can often solve a clearance problem with a different cue length or a different size.

Start a return or a claim

Call our phone line or write to our email address with your order number. Monday to Saturday, 9 am to 7 pm Central