Every table we sell carries the manufacturer's warranty. The exact terms for each model are listed under the Warranty tab on its product page. This page explains how claims work when you buy from us.
The factory stands behind its materials and workmanship for the period stated on the product page. That usually covers defects in the frame, slate, rods, bearings and mechanisms. It does not cover normal wear, cloth that has been cut or burned, finish damage from moisture or sunlight, or damage from misuse.
Because we are an authorized dealer, you do not have to chase a factory. Call or write with your order number, a description of the problem and a few photos. We submit the claim, order the replacement parts and tell you what happens next. For simple parts such as a foosball bumper or a set of balls, we will often send the part before the paperwork is done.
If a white-glove installation leaves a table out of level in the first year, we send the crew back at no charge. Pool tables should not be moved after installation. If you need to relocate one, call us and we will quote a technician, because moving a slate table without releveling it voids most manufacturers' warranties.
Many home tables are warranted for home use only. If the table is going into an office, club or bar, tell us before you order. We will point you to a commercial model or confirm what the factory will cover.
Call our phone line or write to our email address. Monday to Saturday, 9 am to 7 pm Central
Call us
Monday to Saturday, 9 am to 7 pm Central. A person answers.
Or we call you.