[email protected]+1 (307) 475-6011
CartFree consultation

Shipping policy

Every table we sell is heavy, and it ships freight, not parcel. This page explains the two ways it can arrive, what to check when it does, and how returns work.

Two ways to receive your table

Curbside freight

A freight carrier delivers the crate or pallet to the curb or the end of your driveway anywhere in the 48 contiguous states. The delivery fee is shown on each product page and in your cart before you pay. The driver will call to set an appointment. Plan on two to four adults to move the boxes inside and an afternoon to assemble. Slate pool tables are not a good fit for this option, because the slate has to be seamed and leveled by a trained installer.

Inside delivery and assembly (white-glove): +$990

Our delivery crew brings the table into the room you choose, assembles it, levels it and removes the packaging. Inside delivery & assembly (white-glove) is an optional add-on at +$990 per table, chosen at checkout. Tell us about stairs, narrow doorways and long carries when you order so we can send the right crew.

Lead times

Each product page shows an estimated delivery window in business days. Tables that are in stock leave sooner. Tables made to order, including anything with a custom cloth color or finish, take longer. We email you when freight is booked and again when it is out for delivery. Orders shipping to Alaska or Hawaii may carry an extra freight surcharge, which we confirm with you before your order ships. For Canada, call us before you order.

When it arrives

  • Open the crate with the driver present and look the table over before you sign.
  • Write any visible damage on the delivery receipt and take photos. A crushed corner or a torn carton counts.
  • If you find damage later, tell us within 48 hours of delivery and send photos. We handle the claim with the carrier and the factory so you do not have to.

Delivery & Receiving

Tables that ship straight from the manufacturer on a pallet, such as our poker tables and board game tables, come with a receiving label. Your table ships on a pallet by curbside freight, and delivery to the curb in the 48 contiguous states is included in the price. Orders shipping to Alaska or Hawaii may carry an extra freight surcharge, which we confirm with you before your order ships. Lead time is 1–6 weeks, depending on stock and configuration; we confirm your date after you order. The carrier calls ahead to book a delivery window, usually about four hours.

  1. Be there with help. Delivery is curbside only, so the boxes come off the truck at your curb or driveway. Plan on at least two people to carry them in and assemble the table, and never drag the table or its armrest across the floor.
  2. Don't sign yet. Find the "Don't sign yet" label on the pallet and scan its QR code with your phone camera. It opens the manufacturer's receiving form.
  3. Photograph the pallet from all 4 sides. In the form, enter how many boxes arrived, their condition and any comments, and upload a photo of each of the four sides of the pallet before anything is unwrapped.
  4. Inspect before you sign. Count the boxes against the delivery receipt and look every box over. If one is punctured or crushed, open it and check the contents. You may ask the driver to wait while you inspect; about 15 minutes is normal.
  5. Note any damage on the delivery receipt. Write every missing or damaged box on the delivery receipt before you sign, photograph the damage, and refuse a damaged box so it goes back with the driver. Keep the boxes that arrived in good condition.

Important: Damage that is not written on the delivery receipt and recorded in the receiving form cannot be claimed afterwards: a clean signature tells the carrier everything arrived in perfect condition. Completing the form also activates the manufacturer warranty. If you find hidden damage while unpacking, send us photos within 48 hours and we handle the claim and the replacement parts with the manufacturer.

Returns and refunds are covered by our return and refund policy.

Questions

Call +1 (307) 475-6011 or write to [email protected] with your order number. Monday to Saturday, 9 am to 7 pm Central